Patient Engagement and Medication-Related Services Pharmacy Technician

Join our dynamic team at Custom Health as a Pharmacy Technician! 
 

About the Company: 

Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale. 

Visit our website to learn more: www.customhealth.com 
 

About the Job: 

If you're passionate about healthcare and are eager to make a positive impact on patients' lives, this is the perfect opportunity for you. As a Pharmacy Technician with us, you'll play a crucial role in patient outreach, engagement, and the delivery of vital medication-related services. This position demands a high level of professional judgment, ongoing healthcare training, and a strong foundation in pharmaceutical knowledge.  

We're seeking individuals who not only excel in customer service but also bring compassion, attention to detail, and exceptional administrative skills to the table. If you're ready to be part of a dedicated team committed to providing outstanding care, we encourage you to apply. 

Patient Outreach, Inbound and Engagement:  

• Custom Health (CH) associates will provide patient outreach and manage inbound calls as an extension of their pharmacy/health plan to engage a patient in the acceptance and provision of a defined service (i.e., medication synchronization enrollment, medication reconciliation, clinical interviews, MTM).  CH associates will also coordinate with Custom Health pharmacists as directed. 
• Custom Health associates will provide services based on the needs of contracted clients.  Clients may be MTM vendors, health plans, hospitals, physician clinics, home health agencies, pharmacies, PBMs, and technology/software companies. 
• Custom Health associates will proficiently interpret and appropriately document the contents of faxes and other communications received in a professional manner, as needed. 
• Custom Health associates will telecommute utilizing secure access technology.  
• Custom Health associates will work a full-time, 40-hour week between 9 am to 7 pm EST. This position may require flexibility, however, the hours of work completed must be during the company's hours of operation.  
• Custom Health offers competitive wages, 401k, insurance options, Holiday pay, and a casual dress code. 
• Custom Health associates will be exposed to the “future of clinical pharmacy” with continued opportunities for growth.   

Qualification and Requirements:  

• Current state-issued Pharmacy Technician registration, certification, or licensure as required in state of residence. 
• National Certification is highly preferred (PTCB or NHA).    
• 2+ years of community pharmacy experience is preferred.  
• Availability to work 40 hours a week within hours of operation: Monday - Friday 9 am – 7 pm EST  
• Sales or call center experience is preferred.  
• Excellent communication skills with the ability to develop patient rapport telephonically.  
• Ability to work independently while being part of a collaborative (virtual) team.  
• Ability to preserve/protect confidential information.  
• Preferred experience with Medication Therapy Management programs and medication reconciliation/synchronization.
• Data entry experience and the ability to type at a proficient speed. 50 or more words per minute is preferred.  

Location: Remote/Telecommute 

Background Check and Drug Screening: All candidates must successfully pass a background check and drug screening as part of the pre-employment process. These screenings are required to comply with federal regulations related to our contracts, regardless of state laws.

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Stop the guesswork. Guessing is fun. But not when it comes to medication.

Custom Health is a tech-enabled health services company. We connect people with community pharmacists to manage drug complexity and maximize health benefits through personalized medication delivery, virtual monitoring, and proactive care. Our fully automated, high-volume central-fill pharmacy hubs, proprietary health platform, and medication adherence network power a robust, scalable solution to chronic condition management that leads to better patient outcomes and total cost of care reduction.

Together, we can support everyone to be successful in their roles. We know that supporting our employees means our customers, patients, and their families get the information and services they need to be successful.

Want to learn more about what we do? Watch this video. https://youtu.be/u8pcZN6kiJ0

Sound interesting? Ready to have some fun? Then apply today.

Custom Health is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.